BBook CoverListen Up, Customer Service! The Game Has ChangedMASS_MARKET - Jan 2001 by Cottrell, David
BBook CoverVIEW BOOKLip Service: 50 Humorous Stories of the Worst Customer Service in America and Interviews With the 10 Best Companies in the Worldby Becker, Hal B.$6.12Acceptable
BBook CoverVIEW BOOKPlease Every Customer: Delivering Stellar Customer Service Across Culturesby Lucas, Robert$8.05Very Good