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Terms of Service

Last Updated: February 17, 2026

1. Acceptance of Terms#

By accessing and using this website ("Site") operated by Banana Books ("Company," "we," "us," or "our"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Products and Services#

2.1 Book Sales

We sell new and used books across various genres and categories. All books are described to the best of our ability, including condition details for used items.

2.2 Product Descriptions

New Books: Book is in pristine, unread condition. No marks, stains, creases, or damage of any kind to the cover, spine, or pages. Original shrink wrap intact where applicable.
Used Books: Previously owned items with condition clearly marked (Like New, Very Good, Good, Acceptable)
Textbooks: Academic materials, may be new or used as specified
Rare/Collectible: Special items with detailed condition reports
Out-of-Print/Vintage: Books no longer in production with condition described individually

2.3 Availability

All products are subject to availability. We reserve the right to discontinue any product at any time.

3. Pricing and Payment#

3.1 Pricing

All prices are listed in USD unless otherwise specified
Prices are subject to change without notice
Bulk pricing available for qualifying orders (contact for details)

3.2 Payment Terms

Payment is due at time of purchase
We accept major credit cards, PayPal, and other approved payment methods
All transactions are processed securely

3.3 Tax

Applicable sales tax will be added to orders as required by law.

4. Shipping and Delivery#

4.1 Shipping Methods

We offer various shipping options including standard, expedited, and overnight delivery where available.

4.2 Shipping Costs

Shipping costs are calculated based on weight, destination, and selected shipping method.

4.3 Delivery Times

Standard shipping: 5-7 business days
Expedited shipping: 2-3 business days
Overnight shipping: Next business day

4.4 Risk of Loss

Risk of loss transfers to customer upon delivery to the shipping carrier.

5. Returns and Exchanges#

5.1 Return Policy

Returns accepted within 30 days of delivery
Items must be in original condition
Postage paid return labels provided for damaged or incorrect items

5.2 Refund Process

Refunds processed within 5-7 business days after we receive returned items.

5.3 Damaged Items

Report damaged items within 48 hours of delivery with photos for immediate resolution.

6. Bulk and Wholesale Orders#

6.1 Bulk Sales

We welcome bulk orders from resellers, dropshippers, and institutions.

7. User Conduct#

7.1 Prohibited Activities

Users may not:

Use the site for illegal purposes
Attempt to gain unauthorized access to our systems
Interfere with site functionality
Submit false or misleading information

7.2 Account Security

Users are responsible for maintaining the confidentiality of their account information.

8. Privacy and Data Protection#

8.1 Information Collection

We collect information necessary to process orders and improve our services, including name, email, mobile phone number, and address.

8.2 Data Use

Personal information is used only for:

Order processing and fulfillment
Customer service
Order updates and status notifications via email and text (SMS)
Account-related security checks (e.g., verification codes, login alerts)
Feedback and survey campaigns to improve our services
Marketing (with consent)
Legal compliance

8.3 Data Security

We implement appropriate security measures to protect customer data.

9. SMS / Text Message Communications & Consent#

By creating a Banana Books account, placing a buy or sell order, or providing your mobile phone number on bananabooks.com, you expressly consent to receive text messages (SMS/MMS) from Banana Books at the phone number you provided.

9.1 How You Opt In

You authorize Banana Books to send you SMS messages when you:

Create a Banana Books account and provide your mobile phone number
Place a purchase (buy) order on bananabooks.com
Submit a sell request (individual books, bulk boxes, or local pickup/donation)
Enter your phone number in any form on our website (e.g., checkout, contact, sell request)

9.2 Types of Messages We Send

Order updates: Confirmation, shipping, delivery, and status notifications for buy and sell orders
Account security: Verification codes, two-factor authentication, and login alerts
Sell request communications: Pickup scheduling, quote updates, and payment notifications
Customer service: Responses to your inquiries and support requests
Feedback & surveys: Requests for reviews or feedback to improve our services

9.3 Message Frequency

Message frequency varies depending on your activity. You may receive multiple messages per transaction (e.g., order confirmed, shipped, delivered). On average, expect 2-5 messages per order. Recurring messages may be sent for active sell requests or ongoing customer service conversations.

9.4 Message and Data Rates

Message and data rates may apply. Banana Books does not charge for SMS messages, but your mobile carrier may charge standard messaging and data fees. Check with your carrier for details.

9.5 Opt-Out Instructions

You may opt out of receiving text messages at any time by:

Replying STOP to any Banana Books text message
Emailing support@bananabooks.com with the subject "SMS Opt-Out"

After opting out, you will receive one final confirmation message. Note that opting out of SMS does not affect transactional emails.

9.6 Help

For help with text messages, reply HELP to any Banana Books message or contact us at support@bananabooks.com or +1 (830) 285-7337.

9.7 Consent Not Required for Purchase

Consent to receive SMS messages is not a condition of purchasing books from Banana Books. However, a valid mobile phone number is required when submitting a sell/buy-back request that involves pickup or local drop-off, as we need to coordinate scheduling and communicate pickup details with you via text.

9.8 Supported Carriers & Liability

SMS messaging is supported on all major U.S. carriers including AT&T, T-Mobile, Verizon, Sprint, and others. Carriers are not liable for delayed or undelivered messages.

9.9 Data Sharing for SMS

We share your phone number with our third-party messaging service provider solely for the purpose of delivering text messages. We do not sell, rent, or share your phone number for marketing by third parties. For full details on how we handle your data, see our Privacy Policy.

By using Banana Books and providing your phone number, you acknowledge that you have read, understood, and agree to this SMS consent policy. For full details on how we handle your data, see our Privacy Policy.

10. Dispute Resolution#

10.1 Governing Law

These terms are governed by the laws of Texas, United States.

10.2 Dispute Process

Contact our customer service team first
Mediation if direct resolution fails
Binding arbitration for unresolved disputes

11. Business Partnerships#

11.1 Dropshipping Partners

We work with authorized dropshipping partners under separate agreements.

11.2 Affiliate Programs

Affiliate relationships are governed by separate terms and agreements.

12. Modifications to Terms#

12.1 Updates

We reserve the right to modify these terms at any time. Changes will be posted on this page with updated effective date.

12.2 Notification

Significant changes will be communicated via email and/or text message to registered users.

13. Termination#

We may terminate or suspend access to our service immediately, without prior notice, for conduct that we believe violates these terms.

14. Contact Information#

For questions about these Terms of Service, please contact us:

Banana Books

Email: support@bananabooks.com

Phone: +1 (830)285-7337

Address: 1206 Fifth Street, Comfort, Texas - 78013. United States

16. Severability#

If any provision of these terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

17. Entire Agreement#

These Terms of Service constitute the entire agreement between you and Banana Books regarding the use of this website.

By using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.