BBook CoverThe Service Edge: 101 Companies That Profit from Customer CarePAPERBACK - Sep 1990 by Ron Zemke
BBook CoverLip Service: 50 Humorous Stories of the Worst Customer Service in America and Interviews With the 10 Best Companies in the Worldby Becker, Hal B.$1.00Acceptable
BBook CoverDesigning and Delivering Cost-Effective Training and Measuring the Resultsby Ron Zemke$89.32New
BBook CoverPlease Every Customer: Delivering Stellar Customer Service Across Culturesby Lucas, Robert$4.39Very Good
BBook CoverExceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer's Expectationby Ford, Lisa$1.00Very Good
