Topics include: how to run a successful meeting, change frontline employees behaviour, and build effective management teams.
Book Details
Format
paperback
ISBN-10
1578511437
ISBN-13
9781578511433
Publication Date
Aug 1999
Item Weight
0.65 pounds
Length
8.74 inch
Width
5.75 inch
Height
0.75 inch
First Sentence
"THE EFFECTIVENESS OF the spoken word," say Ralph G. Nichols and Leonard A. Stevens, "hinges not so much on how people talk but mostly on how they listen."
