BBook Cover212 Service: The 10 Rules for Creating a Service CultureHARDCOVER - Jan 2011 by Mac Anderson
BBook CoverLip Service: 50 Humorous Stories of the Worst Customer Service in America and Interviews With the 10 Best Companies in the Worldby Becker, Hal B.$1.00Acceptable
BBook CoverExceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer's Expectationby Ford, Lisa$1.00Very Good
